Libraries are increasingly being asked to show evidence of effectiveness across services. It is up to libraries to develop methods of gathering information about library efforts that reach constituents in the form of services, expertise, and resources, and to show the impact of these efforts on the community.
We can see in Oakleaf's Library Impact Map (below) that assessment is only effective if the libraries analyze, reflect, and put results into action (data-driven decision-making). For staff to take action on assessment results, the library may consider carving out some time each year to use assessment reports to reflect on and continuously improve services.
Value of Academic Libraries - American Library Association - Meagan Oakleaf
Oakleaf, M. J., & Oakleaf, M. J. (2012). Academic library value: The impact starter kit. Syracuse, NY: Dellas Graphics.
Breivik, P. S. (1998). Student learning in the information age. Phoenix: Oryx Press.